Directors’ Profile

Martin Conboy

Director

In 1993 Martin founded ACA Research, and established the call center benchmarking studies that are used industry wide across Asia. Martin’s extensive expertise in back office and front office operations lead to the formation of callcentres.net in 2000. This neutral third party provided research relevant to the call center, CRM (customer relationship management), and BPO (business process outsourcing) industries across the Asia pacific. Martin sold his interests in both companies in 2005 to concentrate on FooBooOnLine.com

Martin Conboy is well-recognized by industry and media as one of the leading voices on the contact centre industry, and its role in facilitating BPO success throughout the Asia Pacific.

A flexible and creative thinker, Martin has a proven track record of planning, initiating and implementing projects that break open new markets. Described as ‘possessing of vision,’ Martin also has the operational and business acumen needed to acquire, sustain and support customers, partners and suppliers. His strength and capability is applicable and transferable to many industries. A large and diverse community of networks provides contacts across industry, enterprise and the public sector.

He brings to the table his experience, expertise and very deep knowledge of the Asia Pacific BPO space.