Directors’ Profile

Peter Springett

Director

Peter Springett has over 35 years director and senior management experience with leading edge technology and customer service based solutions companies. Peter has pioneered the introduction and commercialisation of many new technologies into ‘real world’ business solutions in the UK and USA and since 1981, Australasia.

In 1991, Peter identified the impending convergence of IT and communications, and began to specialise in the provision of IVR (Interactive Voice Response) based business solutions and services. Peter focused on the more complex automated solutions such as Phone Banking, Ordering, Information, Cinema Session Times, Courier Booking, Payment and Locator based solutions. In parallel, Peter was one of the pioneers of ‘Premium Rate’ 0055 and later 1900 telephone services into Australia. This opened up a number of opportunities to provide information, booking and payment services, where the caller was charged on a ‘cost per minute’ basis, which was charged to their phone bill.

In 1998, Peter was one of the pioneers of speech recognition-based solutions into Australia and New Zealand. Since that time Peter has been responsible for the consultancy, sales and management of many major projects including several World and Australia / New Zealand speech recognition solution ‘firsts.’

Peter also has significant experience in the design, development, implementation and management of complex automated and ‘live agent’ based customer service solutions.