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Articles
Lessons learnt from pan Asian outsourcing vendors
The IT sector that led the charge with outsourcing and off shoring has learned some valuable lessons that can be picked up by the Call Center and back office processing sectors.
Data Protection When Outsourcing
In 2006 there has been a major shift toward the awareness of data protection. High profile cases of lost or stolen data have been hitting the media daily. The breaches are not new, but the awareness of them is at an all time high.
Coaching the Right People
In the past few years Executive and Personal Coaches (aka Life Coaches) have found their way into mainstream business. While this, in my estimation, is a great coup for the world of business ~ I still think that we are missing the boat in terms of using coaching in its strongest capacity
Indian IT BPO Industry Market Watch
The Indian government received over 70 new plans for setting up ITES-BPO operations in India in the last 12 to 18 months. The ITES-BPO sector generated export revenues of $6.1 billion in 2005-06, almost four times the revenue generated in 2001-02. The BPO industry today employs close to 5,000,000 people.
Educating the Next Generation
Tim Searcy provides some lessons to anyone thinking about joining the ranks of teleservices professionals. It is a move he openly applauds as he provides some excellent insights into this business.
Indian IT BPO Industry Market Watch
If you have read about India in recent months, you will know that enormous numbers of young people have found an area positive and upbeat to work in – the Business Process Outsourcing (BPO) industry. However, the challenges are also growing.
Outsourcing and the common man
Families and businesses face the same challenges in trying to do more with less time on their hands. While costs do matter, improving quality and freeing up a business to be more efficient and able to focus more on its core activities are some of the most important outcomes of outsourcing.
FooBoo Access Opens a World of Opportunities
FooBooOnLine is now pleased to announce a new service that can help provide even more information to businesses interested in outsourcing. If you are a provider of products and services related to outsourcing please click here for more information about FooBooOnLine Access.
There is a better way to service customers and the teleservice industry
“There has to be a better way!” How many times have we heard this exclamation in our lives? In all things, we struggle to improve, change and evolve. This is human. But for our industry, the nature of survival is to substantially address the concerns of our stakeholders. The stakeholders for us include investors, consumers, regulators and elected officials.
Identifying Latent Capacity
Typically, most organizations have a latent capacity of 20-30%. This is in addition to any capacity that is visible or acknowledged and applies to companies small and large and regardless of the nature of the business. A statement like this is naturally greeted with skepticism in the first instance.
Asia moves on the west’s Holy Grail
A completely new industry has been set up to try to identify potential targets and make appointments to sell money. It can be expensive to try to sort out the wheat from the chaff. Telemarketing appointment setting is a cost effective way to do the first cut. Theses specialist firms sort through lists, make and confirm qualified appointments and supply daily reports with extensive details about the prospects.
Tim Searcy Offers Experience in Meeting the Challenges of DNC Legislation
I spent some time in Australia as a guest of our sponsor Noble Systems discussing the state of DNC. I came away from the trip with new friends, and an even higher respect for the work being done in Australia using teleservices. The road towards the final DNC Registry is short, but very rocky.
Why Companies Outsource Offshore
There are many key reasons for companies to offshore and some of these reasons change over time. The most compelling reason that companies outsource and offshore relate to cost.
The Philippines Competitive Advantage: It’s People
The Philippines might be poor in many ways but it is impressively rich in terms of an available smart and literate workforce. The most important asset that the Philippines have to showcase to the rest of the world is its people and being the third largest English-speaking country in the world.
BPO Pendulum Swings to Philippines
With Indian companies starting to shift their operations to the Philippines, analysts carry the optimistic view that outsourcing would further shine as the new sunrise industry in the farther end of East Asia.
Dealing with the Skills Crisis
With an ever-worsening skills shortage and a lack of meaningful interventions in place, Australian HR professionals will have to focus on talent management and skills auditing in order to ensure their organizations are capably equipped to deal with the issues facing them.
When the Debt Collector Calls
Businesses large and small can focus on what they do best by outsourcing non-core functions such as debt recovery. Businesses now have a cost effective way to go about that process using offshore call centers specializing in the telephone stage of the debt collection process.
Jobs growth not the only winner from BPO in The Philippines
The property sector in the Philippines is rising from the doldrums thanks to the booming business process outsourcing (BPO) industry. Aside from boosting the country's labor, another clear beneficiary of the boom in the BPO industry is the property sector. Asia Looks Inward
India, the doyen of off shoring, has seen some determined efforts by industry groups to cultivate its domestic IT services market. According to a Study on the Domestic Services Market Opportunity by Indian IT services association NASSCOM, about 27 percent of India’s domestic IT spend is now in IT services.
10 Myths of Services Globalization
In this article, Atul Vashistha will discusses ten of the most common myths surrounding the globalization of services. While the trend toward offshoring business processes has plenty of momentum on its own, it is nevertheless important for future growth to dispel the misperceptions that many people still hold about offshoring.
Appointment Setting is Perfect for Outsourcing
For many companies, the ongoing marketing of their business-to-business telemarketing services is critical to their long-term success. Outsourcing appointment is a natural extension.
Philippines Strengthens its Position in Outsourcing
Philippine-based business process outsourcing (BPO) companies are now charging into other markets in the hope of further driving revenues up. Although predominantly focused on the USA and European markets, Philippine BPOs realized the current untapped potentials in the Asia Pacific region and the viability of other types of services, such as debt collection.
Manila Madness – Market roaring along
The Philippines is building its reputation and a viable and even desirable alternative for outsourcing. And while the initial jewel is the customer facing services such as call center and help desk, high quality back office solutions are also emerging as compelling offerings.
BPO in Australia and the Asia Pacific
In recent years, the market for business process outsourcing (BPO) has been growing rapidly. It has been driven not just by a desire to manage costs but also by a need to transform business processes in a way that offers a competitive advantage.
Balancing the Interests of Shareholders, Analysts, and Customers
Businesses, particularly those in countries such as Australia, US, UK, and Singapore continue to be under fierce pressure from shareholders and analysts to find ways to reduce expense and increase profits but do so without sacrificing the brand or quality of service to customers. The good news is that there are more options than ever to address this challenge.
Evolving a Call Center Network to a Single, More Valuable Resource to the EnterpriseNew technology available today allows for an extraordinary flexible model for organizations with medium to large sized call centers. Gone are the traditional business constraints and decision criteria on how to organize and distribute call center resources across a particular geography. This presentation discusses the implications and advantages of this new paradigm in terms of impact on business planning and on technology adoption and customization.
Exploring BPO and High Value Services in Australia
This presentation by James Haensly of FooBoo examines the Australian BPO marketplace.Ask The Expert - Offshore Outsourcing by Chalré Associates Personnel
CIO Magazine appointed Chalré Associates' Chairman, Richard Mills, as a Global Expert on Offshore Outsourcing. He answered specific questions from the magazine's worldwide readership.
Outsourcing's Next Phase Has Begun by Chalré Associates Personnel India's past success is putting restraints on continuing growth. Next-step destinations like the Philippines couldn't be happier, says Chalré Associates' Richard Mills.
Outsourcing in the Philippines - What Business Leaders ThinkWhat Business Leadership Think by Chalré Associates Personnel Business leader report on the outsourcing industry in the Philippines.At the forefront of Back Office ServicesErnest Cu, the President and CEO of one of Asia's largest outsourcing service providers talks about their services, the Philippine advantage, the role of government, and the future of outsourced services.
Technology Trends 2006 Prior to joining FooBoo James Haensly was Avaya’s chief technology officer and vice president for solutions sales responsible for Avaya's strategy and sales for customer enterprize and service provider solutions in the Asia Pacific region including contact centers, IP telephony and hosted service provider solutions. James gives an insight into what we will see in the coming year.IP Telephony Trends for 2006James Haensly provides further commentary on IP Telephony and what it means to front office operations.
Call Center Trends for 2006
James Haensly looks at the Call Center industry and how it will shape up in 2006.
BPO Philippines: Harvest Time is HereThis presentation by Richard Mills, Chairman, Chalre Associates, explores the Philippines as the next big BPO destination in the Asia Pacific.
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