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Outsourcing Services: Front OfficeFront office outsourcing services have to do with interactions directly with your customers, usually over the telephone but can also include email, internet, fax, and other forms of interactive communications with your customers. By outsourcing these services, it frees your business up to focus on your core business. It also allows you to reduce the significant expense associated with this element of your business. If you use one of our high quality outsource service providers, you also have an opportunity to increase customer satisfaction and create a sustainable, long term, productive relationship. We handpick our service providers and they consistently rank at the top of world class customer service metrics.
Inbound Sales
Inbound sales refers to the process where your customer calls your business as a result of stimulus such as a marketing promotion, a referral from someone, a direct mail campaign, a media advertisement, a contact number on your company’s web page, or any type of marketing and sales activity where the logical next step in the sales process for the customer is to place a call to the business. For an inbound sales process, the call center agent works through the sales process to conclude with a sale for your company. Results include making a commitment to purchase or placing an actual order for a product or service. This could represent anything from a vacation package to a floral arrangement to a subscription to almost any type of purchase that can be done over the phone. For more information, contact us.
Outbound Sales
Outbound sales refers to the proactive selling of products and services using the telephone. Although traditional telemarketing and telesales falls into this category, so does up-selling and cross-selling offers to existing customers as well as contacting customers who have already demonstrated interest by signing up or by contacting your company by mail, email, web, phone, or in-store activity. For more information, contact us.
Telemarketing
Conducting business has changed, it’s no longer possible to personally visit all your clients and customers, in fact with the popularity of the Internet, many clients may not even reside in the same city or even country. Establishing and creating a telemarketing service has enabled businesses to connect with all their customers via the phone. A telemarketing service allows you to keep track of customers as they close, merge and relocate. Keeping in regular contact with your clients means being able to record their movements while maintaining a marketing and ongoing customer relationship. For more information, contact us.
Customer Service
Customer service covers a wide range of providing assistance, support, information, and answers to your customers to a variety of questions and enquiries. If you have a telephone number or set of telephone numbers that people use to call your business for general to specific enquiries and support, this service can help you. Although generally customer service is done using inbound calls, it can also be used with outbound calls. Examples of outbound customer service include follow-up on orders, confirmation of receipt of a product or service, quality surveys with your customers, and more. For more information, contact us.
Order Processing
Order processing includes the process of taking information from your customers so that a specific transaction or order can be processed. This applies to either Business to Business or Business to Consumer relationships with customers. For more information, contact us.
Technical Support
If your business’s product or service has some element of technology involved, telephone oriented technical support can help you cost effectively work with your customers to address and solve their questions in this area. For more information, please contact us.
Appointment Setting
For some businesses, a direct contact between people is required to complete the sale or provide the service. The challenge is getting the appointment with a potential client. This service allows businesses to leverage experts in the area of appointment setting to be able take a potential client from expressing interest in your business’s offer to setting up a specific time and day for a meeting between that potential client and an account representative from your company. For more information, please contact us.
Debt Collection
The reality of business is that some of your customers may miss paying a bill. By using the telephone as a reminder service, a large amount of bills can be collected easily and effectively. Doing this sooner than later helps your business manage cash flow and improve results. For more information, contact us.
Help Desk
The help desk function is typically considered to be an internal company function for supporting your company’s employees and businesses in your supply chain. It can also refer to a place for your customers to call to receive help with questions they have. For more information, please contact us.
Market Research and Quality Surveys
If you need to learn more about your market or your business potential, this service allows you to find out. If you want to determine the quality of your service and products to customers, you can use this service as well. Experienced agents are able to contact and discuss with your existing or potential customers to gather valuable information to help you make business decisions. For more information, please contact us. |
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