• Traditional medium to large scale telephone (PABX) systems
• IP Telephony Systems (single & multi-site)
• Contact Center and Call Center systems. This includes advanced ACDs, database routing applications, voice recorders, CTI functionality, multimedia routing with Web integration, IVR and Natural Language Speech Recognition
• CRM applications
• Campaign management and outbound dialling systems
• Voicemail and advanced messaging applications including unified messaging
• LAN / WAN data networks  

Delivery Capability
The successful deployment of these advanced technologies requires a combination of business and technical consultancy skills. The establishment of the multi-skilled Converged Solutions Group has been a key to the growth and development of the NSC Enterprise Solution business.  

Solution Architects
NSC’s solution architects work with clients to identify and address the primary business drivers. Often comprising a team of business and technical specialists, their role is not only to address a client’s day-one needs but also to identify the longer term needs so a solution roadmap can be offered.  

Project Management
Complex and sophisticated solutions with critical deadlines and fixed budgets require professional project management. NSC has on staff a team of dedicated and professionally qualified (APMP) project managers, and great care is taken in appointing the appropriate project management resource for each client engagement.  

System Design Consultancy
NSC’s design consultants engage with the customer at a more detailed level to define programming and configuration specifications.  

System Integration, Programming, Cut-over and Training
This involves:
Technical integration to other applications and platforms
Programming and system configuration
Physical equipment installation
Comprehensive testing
Customized training programs (user and technical systems administration)