Outsourcing Services: Front Office

Front office outsourcing services have to do with interactions directly with your customers, usually over the telephone but can also include email, Internet, fax, SMS and other forms of interactive communications with your customers. By outsourcing these services, it frees your business up to focus on your core business. It also allows you to reduce the significant expense associated with this element of your business. If you use FooBoo, you also have an opportunity to increase customer satisfaction and create a sustainable, long term, and productive relationship. For more information, contact us.

Inbound Sales

Inbound sales refers to the process where your customer calls your business as a result of stimulus such as a marketing promotion, a referral from someone, a direct mail campaign, a media advertisement, a contact number on your company’s web page, or any type of marketing and sales activity where the logical next step in the sales process for the customer is to place a call to the business. For an inbound sales process, the call center agent works through the sales process to conclude with a sale for your company. Results include making a commitment to purchase or placing an actual order for a product or service. This could represent anything from a vacation package to a floral arrangement to a subscription to almost any type of purchase that can be done over the phone. For more information, contact us.

Customer Service

Customer service covers a wide range of providing assistance, support, information, and answers to your customers to a variety of questions and enquiries. If you have a telephone number or set of telephone numbers that people use to call your business for general to specific enquiries and support, this service can help you. Although generally customer service is done using inbound calls, it can also be used with outbound calls. Examples of outbound customer service include follow-up on orders, confirmation of receipt of a product or service, quality surveys with your customers, and more. For more information, contact us.

Order Processing

Order processing includes the process of taking information from your customers so that a specific transaction or order can be processed. This applies to either Business-to-Business or Business to Consumer relationships with customers. For more information, contact us.

Technical Support - Help Desk

If your business’s product or service has some element of technology involved, telephone-oriented technical support can help you cost effectively work with your customers to address and solve their questions in this area. For more information, please contact us.

Debt Collection

The reality of business is that some of your customers may miss paying a bill. By using the telephone as a reminder service, a large amount of bills can be collected easily and effectively. Doing this sooner than later helps your business manage cash flow and improve results. For more information, contact us.

Help Desk

The help desk function is typically considered to be an internal company function for supporting your company’s employees and businesses in your supply chain. It can also refer to a place for your customers to call to receive help with questions they have. For more information, please contact us.

Market Research and Quality Surveys

If you need to learn more about your market or your business potential, this service allows you to find out. If you want to determine the quality of your service and products to customers, you can use this service as well. Experienced agents are able to contact and discuss with your existing or potential customers to gather valuable information to help you make business decisions. For more information, please contact us.

Outsourcing Services: Back Office

Back office outsourcing services have to do with processes associated with running your business and operations such as financial, operations, human resources, and information management. By outsourcing these services, it frees your business up to focus on your core business. It also allows you to reduce the significant expense associated with this element of your business. If you use FooBoo, you also have an opportunity to increase customer satisfaction and create a sustainable, long term, and productive relationship.

Accounting

Accounting services include either portions of the full range of managing the accounts payable and accounts receivable processes. For more information, please contact us.

Claims Processing

Typically associated with the insurance industry, claims processing actually covers any process that starts with a customer enquiry that requires investigation, analysis, assessment, decision, and follow-up with a formal response. For more information, please contact us.

Data Entry

This service will allow you to cost effectively get large amounts of information added into databases or specific applications. For more information, please contact us.

Database Management

If your business is like almost every other business, you have customer and contact databases to manage and keep up to date. Database management service allows you to keep your database clean and up to date through a program of contacting you customers to ensure you have the latest information. For more information, contact us.

Data Extraction

If you have electronic documents that require indexing or you have material that comes in the form of facsimile, copy, or other non-electronically stored format that needs to put into a meaningful and accessible format such as a database, this service can help your business. For more information, please contact us.

Transcription

Transcription service is the process of taking audio or visual information such as audio recordings or faxes and transcribing the information into an electronic document form. One example is medical transcriptions while another is capturing hand-written information on warranty or product return cards. For more information, please contact us.

Human Resources

More and more businesses are outsourcing their human resource business function or parts of that function to experts who do this service full-time. This ranges from hiring processes to management of employee benefits process to payroll.

An emerging area is bulk recruitment. Businesses that find a high quality service provider can increase employee satisfaction and reduce hiring expenses.