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16 May, 2006
In This Issue...
Editors Welcome
Phillipines
Regional

Editors Welcome

A very special welcome to the first edition of "The Outsourcer," the Asia Pacific's landmark online magazine to specifically address the benefits and challenges of outsourcing and off-shoring. Collectively known as Business Process Outsourcing (BPO).
The subject of offshore outsourcing continues to be highly controversial because it is an emotionally charged subject that is not well understood by many companies in first world economies. While the notion of moving large Front Office and Back Office contracts offshore is acknowledged as challenging for business to embrace, it is vital to the interests of the first world economies that businesses there participate in an educated, strategic and sophisticated level of debate on the subject.

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Jobs growth not the only winner from BPO in The Philippines  

The property sector in the Philippines is rising from the doldrums thanks to the booming business process outsourcing (BPO) industry. Aside from boosting the country's labor, another clear beneficiary of the boom in the BPO industry is the property sector.

Business process outsourcing or BPO is an emerging industry in the Philippines. The industry itself was regarded as one of the fastest growing industry in the world. The phenomenal BPO boom is led by demand for offshore call centers. It is estimated that over 112,000 people were working in call centers in the Philippines in 2005, bringing in revenues of US$1.12 billion for the year. This is in sharp contrast to 2000 when Filipino call centers employed 2400 people and earned US$24 million.


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Regional
Asia-Pacific BPO market likely to touch $14 b by 2010
Outsourcing — debating the pros and cons
Outsourcing Survey 2006, Part 1: What, How Much, and How Long
Knowledge process outsourcing
Why can't the IT industry get outsourcing right?
The Real Nature of Outsourcing
Aspect Software Champions Choice with Pioneering Unified IP Solution
2006 Expected to Be Breakout Year for F&A Outsourcing
Avaya takes managed services to SMBs
Financial Institutions Will Spend $4 Billion on Payments BPO Services by 2010, According to IDC and Financial Insights
IDC Expands Its Long-Standing BPO Research Portfolio with New Products and Deeper Coverage
Recognizing Malaysia’s Finest Telecommunications Players
ePLDT to expand contact center business








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