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December, 2006

In This Issue...

Editors Welcome Lessons learnt from pan Asian outsourcing vendors Data Protection When Outsourcing Coaching the Right People Indian IT BPO Industry Market Watch Regional Roundup

Editors Welcome Welcome to the DECEMBER edition of The OUTSOURCER. Joining us as a contributor this month is Fran Berry, director and co-founder of Alive & Kicking Solutions. A&K has over 20 years experience in performance consulting and designing training programs and here she discusses coaching front line staff. We also welcome Trent Haag from Softection as a contributor who provides insight into data protection issues when outsourcing. We hope you find this final edition for 2006 full of good ideas and we look forward to catching up with you in the New Year. Make sure you continue to receive your free edition by subscribing HERE. Martin Conboy  Lessons learnt from pan Asian outsourcing vendors The IT sector that led the charge with outsourcing and off shoring has learned some valuable lessons that can be picked up by the Call Center and back office processing sectors. Read More  Data Protection When Outsourcing In 2006 there has been a major shift toward the awareness of data protection. High profile cases of lost or stolen data have been hitting the media daily. The breaches are not new, but the awareness of them is at an all time high. Read More  Coaching the Right People In the past few years Executive and Personal Coaches have found their way into mainstream business. While this, in my estimation, is a great coup for the world of business ~ I still think that we are missing the boat in terms of using coaching in its strongest capacity. Read More  Indian IT BPO Industry Market Watch The Indian government received over 70 new plans for setting up ITES-BPO operations in India in the last 12 to 18 months. The ITES-BPO sector generated export revenues of $6.1 billion in 2005-06, almost four times the revenue generated in 2001-02. The BPO industry today employs close to 5,000,000 people. Read More Regional Roundup Report: India, China most popular The world's two most populous countries--China and India--were named the most popular outsourcing destinations by companies in Asia, according to a recent study KPMG. Vietnam's Growing Role in Outsourcing Some of the biggest names in technology are turning to the Asian country for top-notch game design and software development Aspect Software Signs Partnership Agreement with DTSI to Boost Business Growth in the Philippines Combination of Consulting Services and Technology Expertise to Deliver Greater Flexibility and Reduced Complexity for Businesses in the Region Aspect Software Appoints Industry Veteran as Country Manager Increased Focus on Key Asian Markets Integral to Global Growth Strategy India Drives to Upgrade IT Outsourcing Workforce A new certification program aims to ensure the skills of prospective information-technology and business-process workers. Outsourcing: Beyond Bangalore Companies are increasingly sending IT work to hubs outside India. They're saving money but facing a whole new raft of challenges Contact Us For the latest in Contact Center Outsourcing Market Research in the Asia Pacific including the ANZ Region, please contact us.  Advertising To advertise in this newsletter or on the foobooonline.com website please email info@foobooonline.com Drop us a line Do you have a press release or article you want to submit? Email us at: info@foobooonline.com Spread the news Forward this to a friend and remind them they can register to receive this newsletter for FREE www.foobooonline.com

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