August, 2006

Editors Welcome

 

 

Welcome to the AUGUST edition of The OUTSOURCER.

With an ever-worsening skills shortage and a lack of meaningful interventions in place, Australian HR professionals will have to focus on talent management and skills auditing in order to ensure their organizations are capably equipped to deal with the issues facing them.

This month we are pleased to bring you an article by Matthew Franceschini, CEO of Entity Solutions Group. With experience in Contractor Management, Migration and Payroll Services they are well positioned to provide insights into
Dealing with the Skills Crisis.


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When the Debt Collector Calls

Businesses large and small can focus on what they do best by outsourcing non-core functions such as debt recovery. Businesses now have a cost effective way to go about that process using offshore call centers specializing in the telephone stage of the debt collection process.


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Dealing with the Skills Crisis

Unless you have been on a sabbatical leave to the Antarctic for the past two years, you would be aware that a skills crisis is looming in Australia and in some sectors it has actually arrived..


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BPO Pendulum Swings to Philippines

With Indian companies starting to shift their operations to the Philippines, analysts carry the optimistic view that outsourcing would further shine as the new sunrise industry in the farther end of East Asia..


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Regional Roundup

Nervous Aussie CIOs ready to offshore: Satyam

Australian chief information officers are still somewhat nervous about moving IT services offshore, according to the local boss of Indian outsourcer Satyam, who maintains the delivery model's day has nevertheless arrived.

 

Offshoring Expects to Boost Contact Center Outsourcing

Low labor cost, increasing competition, globalization, increased IP (Internet Protocol) adoption and improved network infrastructure are driving the contact center outsourcing market in Asia Pacific. High growth in both domestic and offshore outsourcing is expected in the coming years.

 

Finding the Right Balance for Outsourcing

Before outsourcing should even be considered, reconsider the base from which these decisions are made. Competing internationally is not just about wages. It is about total cost -- design, quality and customer satisfaction.

 

Call Center? That's So 2004

Outsourcing shops are moving fast into higher-paying businesses. As a result, call centers are becoming a less important feature of the Indian business landscape.

 

 

 

 

 

 

 

 

 

 

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