| Editors Welcome |
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Welcome to the NOVEMBER edition of The OUTSOURCER.
Joining us as a contributor this month is Md. Shahabuddin, Assistant Vice President at NASSCOM where he is responsible for managing the new initiates in the HR and Information Security space. Nasscom is the premier organization that represents and sets the tone for public policy for the Indian software industry and they are active supporters of outsourcing and offshoring.
You can read about the latest in the Indian BPO space here. We hope that you enjoy this information packed edition and make sure you subscribe HERE to continue receiving your free copy of the OUTSOURCER.
Martin Conboy |
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Educating the Next Generation
Tim Searcy provides some lessons to anyone thinking about joining the ranks of teleservices professionals. It is a move he openly applauds as he provides some excellent insights into this business.
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Indian IT BPO Industry Market Watch
If you have read about India in recent months, you will know that enormous numbers of young people have found an area positive and upbeat to work in – the Business Process Outsourcing (BPO) industry. However, the challenges are also growing; availability of skilled human resources, information security environment, infrastructure, and overall perceived social conditions. The challenges that the Indian government faces are to provide the business and social environment for business to further flourish.
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Outsourcing and the common man
Families and businesses face the same challenges in trying to do more with less time on their hands. While costs do matter, improving quality and freeing up a business to be more efficient and able to focus more on its core activities are some of the most important outcomes of outsourcing. That is when the other benefits of outsourcing come into play, including revenue growth and business expansion.
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Regional Roundup
A Day in the Life of a Contact Centre Utilizing Workforce Optimization
FREE WEBINAR on 6 December 2006
See what a truly unified platform for workforce optimization looks like in practice – a complete solution for optimizing workforce performance throughout your contact centre and beyond. Witness Systems' Impact 360 brings together quality monitoring/call recording, workforce management, performance management and actionable learning with best practice consulting. To learn more click here or to register simply email your contact details to swilliams@witness.com or call +61 2 8907 0320.
The Rise & Rise of Asia's Contact Centre Industry
The contact centre industry in Asia-Pacific is bustling with developments - from off-shoring and outsourcing, to the migration of contact centers towards IP, and a renewed focus on customer service in several developing economies in Asia.
Outsourcing Helps in More Ways than One, finds Study
With the sensitivities surrounding Business Process Outsourcing (BPO) and its delivery offshore displacing employment opportunities from the local economic system, this article examines and dispels some popular myths associated with this contentious issue in its recent report, 'Does Business Process Outsourcing Reduce IT Jobs in Asia/Pacific (Excluding Japan)?'
Aspect Software Major Player in APAC Contact Center Market, Says F&S
By developing and deploying contact center products and services, maintaining strategic partnerships with channel partners, and adopting an acquisition strategy to create a complete contact center offering, Aspect Software has emerged as a major player in the Asia Pacific.
Malaysia's Outsource Industry Given a Boost
Research demonstrated that Malaysia is the perfect match for Catenate's target market, Western SME's and family owned companies looking at outsourcing as an essential strategy to improve bottom line and competitiveness. |
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Contact Us
For the latest in Contact Center Outsourcing Market Research in the Asia Pacific including the ANZ Region,
please contact us.
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