August, 2006

Editors Welcome

 

 

Welcome to the SEPTEMBER edition of
The OUTSOURCER.

I caught up with Tim Searcy the CEO of the American Teleservices Association in Sydney during his recent world wind speaking tour of Australia. Tim was addressing audiences about the Do Not Call (DNC) legislation in the US and the learning’s from that experience.

The Australian legislation will soon come into effect and both sides of politics have played the populist card with very little real understanding of the knock on effects of the legislation. ADMA already has a perfectly good DNC list, which the government could have forced the industry to comply with it, but like all governments with an eye on an upcoming election, they have decided to spend millions of taxpayer dollars on reinventing the wheel.

You can read Tims view in this month’s edition.

 

Tim Searcy Offers Experience in Meeting the Challenges of DNC Legislation

I spent some time in Australia as a guest of our sponsor Noble Systems discussing the state of DNC. I came away from the trip with new friends, and an even higher respect for the work being done in Australia using teleservices. The road towards the final DNC Registry is short, but very rocky.


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Why Companies Outsource Offshore

There are many key reasons for companies to offshore and some of these reasons change over time. The most compelling reason that companies outsource and offshore relate to cost.


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The Philippines Competitive Advantage: It’s People

The Philippines might be poor in many ways but it is impressively rich in terms of an available smart and literate workforce. The most important asset that the Philippines have to showcase to the rest of the world is its people and being the third largest English-speaking country in the world..


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Regional Roundup

Philippine Global Sourcing Capabilities Shine through in US Trade Mission

The demand from global companies wanting to cut costs and focus on their core competencies remains a vital market for Philippine IT and IT-enabled services firms.

 

Infrastructure Management Moving Offshore

Over the past 12 months or so, more and more companies, large and small, are turning over the monitoring and limited management of their infrastructures — networks, applications, servers, databases, datacenters — to offshore firms in India and Asia.

 

Medical Transcription Industry Moving to Make the Philippines a Major Global Player

A significant growth is being envisioned for the Philippine business processing industry in the near future; much of this growth is centered in medical transcription.

 

Offshoring R&D Operations to India and China Holds Great Potential for Reinvigorating the Biopharma Industry

Maximizing the opportunities requires flexible strategy and rigorous execution according to new report from The Boston Consulting Group.

 

Ventus, Infosys BPO team up for call center solutions

OVentus, provider of cost-effective, offshore call center outsourcing solutions and the contact center company of ePLDT, and Infosys BPO recently announced their collaboration on offering call center solutions to Infosys BPO’s existing and prospective clients..

 

Persistence pays for outsourcer

Outsourcing shops are moving fast into higher-paying businesses. As a result, call centers are becoming a less important feature of the Indian business landscape.

 

RP call center plans to tap European travel, insurance firms

Philippine contact center Logicall said it plans to tap during a trade mission European firms requiring customer management solutions for their travel, insurance and healthcare services.

 

 

 

 

 

 

 

 

 

 

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