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Outsourcing's
Next Steps
New ideas and better practices make the increasingly difficult job of
managing a dynamic supply chain easier. When it's
best not to chase cheap labor.
Outsourced Contact Centers
Continue to Promise Business Benefits and Market Growth
Outsourcing offers an extremely cost-effective alternative to
operating large and expensive in-house contact centers.
Philippines Gets Contact Center
Vote of Confidence From Teleperformance
Teleperformance, a vendor of contact center management, has reported meeting with
Philippines President Gloria Macapagal Arroyo
and other government officials in order to announce “phased
expansion plans to double U.S. offshore capacities within the country,
starting with a new state-of-the-art contact center
facility in Bacolod City,” according to
Teleperformance officials.
You can read the latest outsourcing news daily, as
it happens
here.
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