31 July, 2006

Editors Welcome

 

 

Welcome to the JULY edition of The OUTSOURCER! This issue brings together a number of relevant articles on the trends taking place in the marketplace today.

We are pleased to include in this month’s articles, BPO in Australia and Asia Pacific, a perspective from Andrew Milroy, Consulting Director of Frost & Sullivan, a global growth consulting company and leading analyst in the Asia Pacific region.


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BPO in Australia and the Asia Pacific

In recent years, the market for business process outsourcing (BPO) has been growing rapidly. It has been driven not just by a desire to manage costs but also by a need to transform business processes in a way that offers a competitive advantage. Furthermore, today’s technology makes it much easier for companies to work with services suppliers. This article focuses on the latest trends in BPO for Australia and the rest of Asia.


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Balancing the Interests of Shareholders, Analysts, and Customers

Businesses, particularly those in countries such as Australia, US, UK, and Singapore continue to be under fierce pressure from shareholders and analysts to find ways to reduce expense and increase profits but do so without sacrificing the brand or quality of service to customers. The good news is that there are more options than ever to address this challenge.


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Manilla Madness

While India and China are getting the lion's share of attention in the outsourcing space due to their shear size and scale, the Philippines is building is reputation and a viable and even desirable alternative for outsourcing. And while the initial jewel is the customer facing services such as call center and help desk, high quality back office solutions are also emerging as compelling offerings.


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Regional Roundup

Outsourcing: Strategic Advantage or Disadvantage?

Many organizations are turning to outsourcing in the expectation that they will make considerable cost savings, reach higher levels of quality and achieve better service levels.

 

Call center boom

WITHOUT much fanfare, two major US-based players in the outsourced customer support services industry have opened up call centers in the Philippines recently.

 

IBM's Insider in Outsourcing

Big Blue's head of outsourcing for Asia-Pacific says it's no longer just about saving money, it's about adding talent, too.

 

PLDT unit investing P360M in new call center

A subsidiary of ePLDT Inc., the call center arm of Philippine Long Distance Telephone Co., is spending P360 million to put up a call center in the Ortigas central business district.

 

Services globalization is the new mantra

The emergence of China as a viable destination promises to stimulate increased flow while Latin America is emerging as a viable nearshore destination for US companies.

You can read the latest outsourcing news daily, as it happens here.

 

 

 

 

 

 

 

 

 

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